Privacy policy

Hippo Recovery Services is a vehicle recovery and towing business based at 62 Wroxham Road, Norwich, NR3 1RB, United Kingdom. We are the controller of the personal information described in this policy.

You can contact us about privacy at morganhipperson1999@gmail.com or on 07706 799220.

When you call, message or use our website enquiry form, we may collect your name, phone number, email address, the location where assistance is needed, your vehicle details and registration, your destination, and any details you choose to include about what has happened.

Our website may also collect basic technical information such as the pages you visit and the type of device you use, to help us keep the site working properly.

We use your information to respond to your enquiry, arrange and carry out the recovery, take payment, keep records for accounting and insurance purposes, and handle any follow-up questions or complaints.

We rely on our legitimate interests in providing and administering our services, on taking steps to enter into a contract with you, and on compliance with our legal obligations.

We may share information with the recovery driver attending, payment providers, our accountants, and insurers or third-party breakdown providers where they are involved in your recovery. We do not sell your personal information.

We keep enquiry and job records only as long as necessary for the purposes above, including any period required for tax, accounting and insurance records.

You have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete information where the law allows, and to object to certain processing.

To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

This website uses only what is necessary to work and to understand basic, anonymous usage. It does not use advertising cookies. You can block or delete cookies in your browser settings.

We may update this policy from time to time. The current version is always available on this page.