Terms of service

These terms apply to vehicle recovery, transport and roadside assistance provided by Hippo Recovery Services ("we", "us") to you ("the customer"). By requesting our services you accept these terms.

An online enquiry or message is not a confirmed booking. A booking is made only when we have spoken with you, confirmed availability and agreed the price and details.

Quotes are given on the basis of the information you provide, including vehicle type and condition, location, access and destination. If that information changes or proves inaccurate, we may need to revise the price before carrying out the work.

The agreed price is payable on completion unless agreed otherwise in advance. We accept card, cash and bank transfer. Additional charges may apply for waiting time or when a vehicle cannot be moved because of access restrictions on arrival.

You must give us accurate information about the vehicle, its condition, any keys or immobilisers, and safe access to the collection and delivery points.

Please remove personal belongings from the vehicle before recovery. We are not responsible for loss of items left in the vehicle.

Recovery of a damaged, seized, unroadworthy or insecure vehicle carries risks that arise from that condition. We will use reasonable care in loading, securing and transporting the vehicle.

You must tell us about anything that affects safe recovery, including leaking fuel, damaged suspension, locked steering or a vehicle that cannot be moved onto the bed.

Arrival times are estimates. Traffic, weather, road closures, other emergency work and access issues can cause delays. We will keep you informed where possible.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded.

Subject to that, our liability for loss of or damage to the vehicle is limited to the reasonable cost of repair or the value of the vehicle, whichever is lower, subject to the cover of our insurance. We are not liable for indirect or consequential loss.

If you cancel after we have been dispatched, we may charge for the journey already made. Please tell us as early as possible if you no longer need us.

If something goes wrong, contact us on 07706 799220 or morganhipperson1999@gmail.com and we will try to resolve it promptly.

These terms are governed by the law of England and Wales.